Braze Forge 2026: AI Turns Marketers Into Decision Makers
Braze used its Forge conference in Las Vegas this week to unveil a new wave of AI capabilities, from self-service decisioning to automated campaign. In an exclusive interview, Braze's VP of AI Decisioning Product George Khachatryan tells CX Today where the real shift lies.
Sean Nolan · 30 Sept 2026
Why NiCE Thinks the Future of Customer Experience Is Orchestrated
The market is moving past isolated AI pilots and into a tougher phase where customer experience leaders have to rethink the operating model itself. I arrived...
Rob Wilkinson · 28 Jul 2026
CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence
Review the official CX Awards 2026 categories. From AI innovation to contact center infrastructure, discover where your CX tech fits.
Rob Scott · 6 Jul 2026
NiCE World London: Sopra Steria, AWS and the New Trust Test for CX AI
NiCE World London Day 1 focused on trusted CX AI, with Sopra Steria proof, AI partner standards, and AWS sovereign cloud support.
Alex Cole · 2 Jul 2026
Inside UJET's CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration
Live from the floor of CCW Las Vegas, the mood has noticeably shifted. The industry is exhausted by the endless promises of AI replacing human agents and the...
Rob Scott · 1 Jul 2026
Why Enter the CX Awards in 2026? The Market Demands Proof.
The market demands proof, not promises. Complete your CX Awards registration today to showcase your customer experience excellence to buyers.
Rob Scott · 18 Jun 2026
Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience
From personalised banking to AI shopping assistants, Google Cloud Summit London 2026 redefines what agentic AI means for CX.
Francesca Roche · 18 Jun 2026
Which Customer Analytics & Intelligence Events Matter Most in 2026?
The 2026 CX conferences where buyers benchmark CA&I vendors, validate real-time insight, and pressure-test AI trust, governance, and ROI.
Alex Cole · 23 Apr 2026
ServiceNow Knowledge 2026 Event Guide For CX Leaders
ServiceNow Knowledge 2026 in Las Vegas runs May 5-7. Here are the key CX sessions, speakers, and AI agent themes to plan your agenda.
Rob Wilkinson · 21 Apr 2026
Twilio SIGNAL 2026: Where AI CX Gets Held Accountable
Twilio SIGNAL 2026 runs May 6-7 in San Francisco. Explore pricing, agenda highlights, key sessions on AI, voice, and data, plus speaker watchlist.
Rob Wilkinson · 20 Apr 2026
CCW Australia and New Zealand 2026 Event Guide: How AI and Human-Centred Design Are Redefining CX Innovation
Discover the ultimate event guide for CCW Australia and New Zealand 2026 in Sydney. Explore key sessions on AI, contact centre innovation, and leadership with Adam Gilchrist.
Rob Wilkinson · 18 Mar 2026
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
RingCentral unveils AIR Pro at Enterprise Connect, a voice-first AI platform automating complex customer interactions across channels.
Francesca Roche · 11 Mar 2026
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
NiCE launches agentic AI platform that converts enterprise interaction data into deployable AI agents for customer service automation
Francesca Roche · 10 Mar 2026
Key Contact Center & CCaaS Events to Watch in 2026
Contact center events 2026: the CCaaS conferences shaping cloud migration, AI adoption, security, and enterprise buying decisions worldwide.
Alex Cole · 15 Feb 2026
What Are the Top CX Community Engagement Events of 2026?
Discover the top B2B community events in 2026 where CRM integration, AI self-service, and measurable ROI reshape enterprise CX strategy.
Sophie Wilson · 13 Feb 2026
CCW Orlando 2026: Your Complete Event Guide
Customer Contact Week (CCW) Orlando 2026 runs 21–23 January at JW Marriott Bonnet Creek, uniting CX and contact centre leaders to explore AI, CX strategy, workforce upskilling, and modern customer contact.
Rob Wilkinson · 12 Jan 2026
Event-Driven Orchestration in Retail is the Margin Saver Your Brand Needs
Discover how event-driven orchestration helps retailers act on micro moments in real time, boosting revenue, loyalty and operational efficiency.
Rebekah Carter · 1 Jan 2026
The Essential 2026 Conference Calendar for Contact Center and CX Leaders
Discover the 11 most influential contact centre and CX conferences in 2026, from Enterprise Connect and CCW Las Vegas to AWS re:Invent and GITEX Global. Essential dates for CX leaders navigating AI, omnichannel strategy, and customer operations transformation.
Rob Wilkinson · 24 Dec 2025
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Zoom has announced its decision to double down on its AI-first vision across communications. The communications platform disclosed its Q3 earnings on Monday,...
Francesca Roche · 25 Nov 2025
Microsoft Heightens Security and Governance in AI Transformation Strategy
Find out about the latest AI innovations from Microsoft Ignite 2025, including automated agents to support revenue growth for sales teams.
Francesca Roche · 19 Nov 2025
Contact Center Expo UK 2025 – What to Expect
Explore the future of customer experience at Contact Center Expo 2025 and network with top professionals in the industry.
Francesca Roche · 5 Nov 2025
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Each year, World CX Day is an opportunity to tip the hat to the brands, teams, and innovations that put customers first. But this year, the celebration comes...
Nicole Willing · 7 Oct 2025
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
CX Today reports live from WebexOne 2025 on Cisco's agentic AI announcements, including Connected Intelligence and new AI Agents for CX teams.
Rob Scott · 7 Oct 2025
SAP Connect 2025: The Top 10 Announcements (So Far!)
SAP’s push into AI agents with Joule and its fast-tracked cloud migrations mean that one major conference a year no longer suffices. In addition to the annua...
Chris Porter · 6 Oct 2025
Customer Engagement Summit 2025 Set for London Return
The Customer Engagement Summit – billed as Europe’s biggest gathering for CX leaders – will be held in London on 9 October 2025.
CX Today Team · 24 Sept 2025
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
Customer experience isn’t a job title, a department, or a project to check off a list. Instead, the reality customers feel is the result of promises made by ...
Nicole Willing · 24 Sept 2025
Zoomtopia 2025: The Top 10 Announcements
Zoom is spreading a clear message at Zoomtopia 2025: it’s a platform built for people. Employees, entrepreneurs, creators, educators… they’re the ones drivin...
Chris Porter · 17 Sept 2025
Deadpool Meets Contact Center - Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
As any CX leader knows, the gap between AI promises and real-world outcomes can feel vast. That’s why WebexOne 2025 — Cisco’s flagship AI and collaboration s...
Rob Scott · 10 Sept 2025
HubSpot INBOUND 2025: The Top 10 Announcements
HubSpot is a tech provider that has done an excellent job of establishing a customer community and acting on feedback from it. In doing so, it has honed in o...
Charlie Mitchell · 3 Sept 2025
The Women in CX UnConferences Return in Fall 2025
Forget PowerPoint decks, stiff conference halls, and lukewarm coffee. Women in CX UnConferences offer something different. Designed as intimate, practitioner...
Charlie Mitchell · 20 Aug 2025
The Top Contact Center Events for 2025 (Updated!)
Contact center events are an excellent opportunity to learn the latest industry trends, spot opportunities, and network. Here is our roundup of the top conta...
Charlie Mitchell · 16 Jul 2025
The CX Awards 2025 Winners Announcement
Agentic AI, technology convergence, new pricing models… many trends are sweeping across the customer experience space. The most visionary vendors understand ...
Charlie Mitchell · 10 Jul 2025
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Watch on YouTube. CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE , to preview one of the contact center industry’s bigges...
Charlie Mitchell · 27 Jun 2025
The CX Awards 2025 Finalists
CCaaS, CRM, CPaaS… there are many subsets of customer experience technology, each crammed with providers promising transformational results. As such, it can ...
Charlie Mitchell · 26 Jun 2025
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Watch on YouTube. The College of Health Care Professions (CHCP) strives to help students gain the knowledge, skills, and proficiency needed to take entry-lev...
Charlie Mitchell · 23 Jun 2025
NiCE Interactions 2025: A Review w/ Barry Cooper
Watch on YouTube. Barry Cooper, President of the CX Division at NiCE , headlined Day Three at Interactions 2025. He stopped by the NiCE media desk after his ...
Charlie Mitchell · 19 Jun 2025
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
Watch on YouTube NiCE Interactions is back for 2025, and Elizabeth Tobey, VP of Marketing at NiCE , joined CX Today's Charlie Mitchell for a last-minute even...
Charlie Mitchell · 17 Jun 2025
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event
Watch on YouTube. CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice . Matulich discusses what to expect from th...
Charlie Mitchell · 2 Jun 2025
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
The 2025 Calabrio Customer Connect UK returns next month, with the two-day conference being held in The Lowry Hotel, Manchester on June 10 - 11. This year's ...
Floyd March · 30 May 2025
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
We heard you. We've given you a few more days to submit, so don't miss out as applications for the CX Awards 2025 come to a close.
Charlie Mitchell · 23 May 2025
Introducing the Judges for the CX Awards 2025
Every day, an AI startup, an industry stalwart, or a big tech giant seems to bring a new solution to market, promising to transform customer experiences. Yet...
Charlie Mitchell · 6 May 2025
CX Awards 2025: 5 Reasons to Get Involved
With the 2025 edition of the CX Awards just around the corner, entries are flying in from across the CX space. Back and bigger than ever, the extended catego...
Floyd March · 28 Apr 2025
The 2025 CX Awards: Revealing This Year’s Categories
The CX Awards is back for 2025, recognizing the best in customer experience innovation. Categories celebrating the pinnacle of CCaaS, CRM, and AI make a welc...
Charlie Mitchell · 23 Apr 2025
The CX Awards 2025: Applications Are Now Open!
Applications for the CX Awards 2025 are officially open. Bouncing back with an extended category list for 2025, we want to use our platform to celebrate even...
Floyd March · 14 Apr 2025
It’s Back! The CX Awards Returns for 2025
The CX Awards is an annual celebration of the best in customer experience innovation. Until this point in 2025, agentic AI has captured most of the media att...
Charlie Mitchell · 31 Mar 2025
Enterprise Connect Heads to Las Vegas in 2026
Most attendees are venturing to Enterprise Connect to hear of the biggest updates, features, and announcements from the world of CX. However, Enterprise Conn...
Floyd March · 17 Mar 2025
Enterprise Connect: Claim Your Free Expo Plus Pass!
The 2025 Enterprise Connect returns this month, and CX Today readers are eligible for a $200 discount on Conference passes and a Free Expo Plus pass with pro...
Floyd March · 11 Mar 2025
Cavell Summit Europe Returns with a CX Twist
Returning for its tenth anniversary, Cavell Summit Europe continues to be a staple conference on the CX event calendar. Held at 22 Bishopsgate, London, the o...
Floyd March · 26 Feb 2025
20 Customer Experience Events to Attend in 2025
Finding the right customer experience event to attend in a jam-packed event circuit can be challenging. Luckily, CX Today's All-Stars have hand-picked a coll...
Floyd March · 26 Feb 2025
Key Takeaways from Cisco Live 2025 EMEA
Watch on YouTube. Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research , as they explore the key takeaways from Cisco Live 2025 E...
Floyd March · 19 Feb 2025
Call and Contact Centre Expo 2024: A Preview
Watch on YouTube. CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B . They preview the upcoming Call and Contact Centre event that takes...
Rhys Fisher · 26 Nov 2024
The CX Leaders Awards Winners Are Here!
The winners of the CX Leaders Awards 2024 have officially been announced, and we’re thrilled to celebrate the trailblazers redefining customer experience exc...
John Davis · 21 Nov 2024
Announcing the Finalists for the CX Leaders Awards 2024
CX Today is thrilled to unveil the finalists for our first-ever CX Leaders Awards ! These awards highlight the most impactful leaders, innovators, and teams ...
Emily Targett · 7 Nov 2024
Contact Centers! Are You Ignoring the Elephant In the Room?
In the contact center space, it's easy to ignore the elephant in the room: the obvious issues holding us back but that we choose to avoid. Recognizing this, ...
Charlie Mitchell · 28 Oct 2024
Customer Contact Week Nashville: Top Takeaways w/ Citizens Bank
Customer Contact Week Nashville 2024 offers CX leaders the chance to watch keynotes, engage in workshops, and connect with their peers. Cheryl China, SVP of ...
Charlie Mitchell · 25 Oct 2024
Blending AI, Digital, and Humans Experiences: Lessons from Nationwide's CX Strategist
CX Today's Charlie Mitchell hosts Torrin Webb, Customer Experience Strategist at Nationwide. Broadcast from CCW 2024 in Nashville, we discuss how to best ble...
Charlie Mitchell · 24 Oct 2024
Customer Contact Week Nashville: 5 Lessons from Day One
At massive CX events like Customer Contact Week 2024, attendees enjoy the opportunity to learn from keynotes, demos, and live peer case studies. Yet, the bes...
Charlie Mitchell · 24 Oct 2024
Avaya at Gitex 2024: Key Takeaways
Gitex has long been a flagship event in the Avaya calendar, reserved for significant platform launches and updates. Prior to the event, several questions eme...
David Dungay · 24 Oct 2024
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
CX Today's Tom Wright interviews Cisco VP Vinod Muthukrishnan and Umpqua Bank’s Cameron Mitchell at WebexOne. They discuss: 1. The challenges Umpqua faced wi...
Tom Wright · 23 Oct 2024
Zoomtopia 2024: The Analyst Hot Takes
Since the Zoom boom four years ago, a lot has changed. It’s now much more than that video conferencing solution; it’s a robust, unified platform for business...
Charlie Mitchell · 21 Oct 2024