Customer Contact Week Nashville 2024 offers CX leaders the chance to watch keynotes, engage in workshops, and connect with their peers.
Cheryl China, SVP of Retail Servicing at Citizens Bank, has traveled to many CCW events in recent years, taking several lessons back to her team.
In conversation with CX Today's Charlie Mitchell, she shares some of these, discussing:
1. Key insights from CCW that left a meaningful mark 2. Lessons that she's sharing with her fellow attendees. 3. The CCWomen Summit
If you’re looking for more insights from CX experts, sign up to the CX Today newsletter.