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yesterday

Why Customer Feedback Still Fails to Fix the JourneyvideoInterview· Journey Orchestration · 16h Contact Center Quality Assurance Without the AI TheaterSponsored· CX AI · 18h Microsoft Ignite 2026: 7 Questions for CX LeadersNews· Contact Center · 19h Your Restaurant Managers Are the Key to Guest RetentionvideoInterview· Agent Experience · 19h Is Your AI Ready to Support a Critical CX Moment?Sponsored· CX AI · 21h Cyber Threats Spread Across Customer Data and Critical InfrastructureNews· CX Trust · 22h

Thursday 5 November

How Sales AI Can Capture Value From In-Person MeetingsvideoInterview· Revenue Tech · 5 Nov 2026 UJET: 100% Analytics Means Little If Coaching StallsSponsored· CX Intelligence · 5 Nov 2026 Why Contact Center AI Now Needs an Evidence LayerNews· Contact Center · 5 Nov 2026 Can Salesforce Win the AI Front Door Inside Teams?News· CRM & Data · 5 Nov 2026 The Experience Gap is Widening: Can AI Close it?videoInterview· CX Intelligence · 5 Nov 2026

Wednesday 4 November

Buyers Need Cybersecurity Tools That Fix Problems, Not Just Flag ThemvideoInterview· CX Trust · 4 Nov 2026 Contact Center Convergence Is Now an Operating ModelSponsored· CRM & Data · 4 Nov 2026 Why Voice AI Fails When It Leaves the Demo RoomvideoInterview· Contact Center · 4 Nov 2026

Tuesday 3 November

CX Awards 2026 Winners Announced: See The Full ListNews· Contact Center · 3 Nov 2026 How Should Enterprises Evaluate an AI Contact Center Platform? Sponsored· CX AI · 3 Nov 2026 AI Can Spot the Signal. Can It Deliver the Promise?News· Journey Orchestration · 3 Nov 2026 WebexOne 2026 Wrap-Up: Cisco Opens Webex to AI AgentsSponsored· CX AI · 3 Nov 2026 Twilio Sees CX Demand Rise for AI Voice and Agent IdentityNews· CX AI · 3 Nov 2026 Salesforce Buys Cresta, and AI Stack Questions GrowNews· Contact Center · 3 Nov 2026 Why Google, Cordial and Twilio are Pushing for Smarter VisibilityNews· Agent Experience · 3 Nov 2026 Connected Operations Turn Requests Into ResolutionSponsored· CRM & Data · 3 Nov 2026 CRM and CDP Platforms Open Up Customer Data for the Agentic EnterpriseNews· CRM & Data · 3 Nov 2026

Monday 2 November

Gartner Unveils Inaugural Magic Quadrant for AI Agent ManagementNews· CX AI · 2 Nov 2026 Amazon Wants Alexa to Become Your Default Shopping AgentNews· Journey Orchestration · 2 Nov 2026 Scale and Trust: The Two Tests for AI-Powered Customer ServiceSponsored· CX Trust · 2 Nov 2026 Before Acting, Your AI Layoff Needs More Than Cost-Cutting LogicNews· Agent Experience · 2 Nov 2026 Why CX Needs to Go Back to Basics in the Age of AIvideoInterview· CX AI · 2 Nov 2026

Sunday 1 November

Black Friday Community Management: Four Weeks to Fix What Could BreakNews· Community CX · 1 Nov 2026

Saturday 31 October

Service Management This Week: The Bills Come In, What's Changing?Interview· Service Operations · 31 Oct 2026

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