CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest vendor events: NiCE Interactions International 2025.
Together, they explore the biggest challenges facing contact centers today and how NiCE plans to help solve them through strategy, innovation, and real-world customer stories.
In doing so, they discuss:
What Challenges Are Contact Centers Facing Today?
From costly integrations to rising customer expectations, Simon shares the top pressures facing CX leaders across EMEA.