CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest vendor events: NiCE Interactions International 2025.
Together, they explore the biggest challenges facing contact centers today and how NiCE plans to help solve them through strategy, innovation, and real-world customer stories.
In doing so, they discuss:
What Challenges Are Contact Centers Facing Today?
From costly integrations to rising customer expectations, Simon shares the top pressures facing CX leaders across EMEA.
How NiCE Is Tackling These Issues at Interactions International 2025
With over 50% of the agenda driven by customer stories, NiCE is prioritizing real-world impact. Hear what you can expect from this year's event agenda.