Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
AI & Automation in CX
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
The Digital-First Myth: Why Your Customers Still Want to Talk
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
Customer Analytics & Intelligence
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
Security, Privacy & Compliance
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Human In The Loop Is Becoming CX’s New Skills Crisis
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
