Latest News

Genesys Q4 FY2026 results — record Cloud ARR and AI adoption growth
AI & Automation in CX AI Now Drives 20% of Genesys’s New Business
Genesys Q4 FY2026 results — record Cloud ARR and AI adoption growth

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

Salesforce Ambient Intelligence
AI & Automation in CX Salesforce Brings Ambient Intelligence to Sales Calls
Salesforce Ambient Intelligence

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

agentforce contact center
AI & Automation in CX Inside Agentforce Contact Center: The New “AI Plus Hum…
agentforce contact center

AI & Automation in CX

Inside Agentforce Contact Center: The New “AI Plus Human” Workforce

Cutting Through the AI Hype: Here's How to Actually Measure What Matters
CX TV Cutting Through the AI Hype: Here’s How to Actually Me…
Cutting Through the AI Hype: Here's How to Actually Measure What Matters

CX TV

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

CRM system connected to AI agents and unified customer data
CRM & Customer Data Manag… What Do CRM Analyst Reports Reveal About CRM And Customer Da…
CRM system connected to AI agents and unified customer data

CRM & Customer Data Management

What Do CRM Analyst Reports Reveal About CRM And Customer Data In 2026, And Are You Behind?

What CX leaders need to know about customer journey orchestration in 2026
Customer Engagement… Is Your Customer Journey Broken? The Enterprise Buyer’s Guid…
What CX leaders need to know about customer journey orchestration in 2026

Customer Engagement & Journey Orchestration

Is Your Customer Journey Broken? The Enterprise Buyer’s Guide to Customer Journey Orchestration Platforms (2026)

Meta and Google's Legal Scrutiny Create New Risks for Enterprise Engagement
Community… Meta and Google’s Legal Scrutiny Creates New Risks for…
Meta and Google's Legal Scrutiny Create New Risks for Enterprise Engagement

Community & Social Engagement

Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement

SAP Engagement Index
AI & Automation in CX SAP Engagement Index: UK Brands Think They’re Nailing Engage…
SAP Engagement Index

AI & Automation in CX

SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree

Security,… Crunchyroll Hack Exposes Customer Support Data in Vendor Sec…

Security, Privacy & Compliance

Crunchyroll Hack Exposes Customer Support Data in Vendor Security Incident

Meta's $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms
Community… Meta’s $375MN Lawsuit Underscores the Importance of Cu…
Meta's $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

Marketing ROI in the Era of Flat Budgets and Rising Expectations
Marketing… Marketing ROI in the Era of Flat Budgets and Rising Expectat…
Marketing ROI in the Era of Flat Budgets and Rising Expectations

Marketing & Sales Technology

Marketing ROI in the Era of Flat Budgets and Rising Expectations

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Interviews

agentforce contact center
AI & Automation in CX Inside Agentforce Contact Center: The New “AI Plus Hum…
agentforce contact center

AI & Automation in CX

Inside Agentforce Contact Center: The New “AI Plus Human” Workforce

Cutting Through the AI Hype: Here's How to Actually Measure What Matters
CX TV Cutting Through the AI Hype: Here’s How to Actually Me…
Cutting Through the AI Hype: Here's How to Actually Measure What Matters

CX TV

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

Mary Ann Miller of Prove discusses how AI agents in customer experience are reshaping fraud prevention and digital identity verification
Security,… As AI Agents Enter Customer Journeys, Enterprises Must Rethi…
Mary Ann Miller of Prove discusses how AI agents in customer experience are reshaping fraud prevention and digital identity verification

Security, Privacy & Compliance

As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload
Security,… Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Yea…
Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

Security, Privacy & Compliance

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

AI in CX
AI & Automation in CX The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix…
AI in CX

AI & Automation in CX

The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It

Matt Price, CEO of Crescendo, discusses outcome-based pricing and the real cost of AI in customer experience during a video interview
AI & Automation in CX Outcome-Based Pricing in CX: The Future of AI Support?
Matt Price, CEO of Crescendo, discusses outcome-based pricing and the real cost of AI in customer experience during a video interview

AI & Automation in CX

Outcome-Based Pricing in CX: The Future of AI Support?

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Features

Marketing ROI in the Era of Flat Budgets and Rising Expectations

Marketing…

Marketing ROI in the Era of Flat Budgets and Rising Expectat…
Real-time customer intelligence

Customer Analytics…

CX Teams Are Stuck In The Measurement Trap, Real-Time Intell…
Future of CX: Humanity Against the Machine - Part 1 - 9:05 AM — The CEO Wants 100% Automation

AI & Automation in CX

Future of CX: Part 1 – 9:05 AM — The CEO Wants 100% Au…
Enterprise Connect 2026 Six Significant CX Announcements You May Have Missed

Contact Center & Omnichan…

Enterprise Connect 2026: Five Significant CX Announcements Y…
The Unification Trap When One CX Stack Creates More Chaos

Contact Center & Omnichan…

The Unification Trap: When One CX Stack Creates More Chaos
International Women's Day 2026

Contact Center & Omnichan…

Pay Is Only the Start: Closing the Gender Gap in CX Through …
Emotion intelligence in AI-powered customer experience — moving beyond sentiment analysis

AI & Automation in CX

Your AI Agents Are Flying Blind Without Emotion Intelligence
Catalyst Marketing - The Future of Marketing: How Brands Can Build Trust in an AI-Driven World

Marketing…

The Future of Marketing: How Brands Can Build Trust in an AI…
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Explainers

What are the biggest customer date trends in 2026?

CRM & Customer Data Manag…

What Are the Biggest CRM Trends 2026 Buyers Can’t Ignore If …
customer analytics intelligence ai 2026 cx rfp guide

Customer Analytics…

How Do You Buy Customer Analytics Tools Without Ending Up Wi…
customer intelligence explained customer analytics explained ai cx 2026

Customer Analytics…

How Does Customer Analytics Actually Work in a Contact Cente…
ai 2026 Customer Analytics Intelligence Trends data predictive insights

Customer Analytics…

Which Customer Analytics & Intelligence Trends Actually…
CRM system connected to AI agents and unified customer data

CRM & Customer Data Manag…

What Do CRM Analyst Reports Reveal About CRM And Customer Da…
AI-powered customer journey orchestration across channels

Customer Engagement…

What Do These Reports Agree On About The Future Of CX and Cu…
Dashboard showing AI-driven customer journey orchestration across channels

Customer Engagement…

What Are The Biggest Customer Engagement Trends 2026 Buyers …
enterprise LLM governance

Security,…

Enterprise LLM Governance: Your Model Is a Compliance Risk U…
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Guides

Customer Analytics and Intelligence voice of the customer 2026 ai cx Customer Analytics… Why Can’t Most CX Teams Turn Customer Data Into Action? The … What’s the Best Customer Data Strategy for 2026? A Buyer’s Guide to CRM CRM & Customer Data Manag… What Is Customer Data Management? CRM, CDP & Data Strat… Contact center agents using Workforce Engagement Management (WEM) tools to monitor performance and manage customer interactions Workforce Engagement… Is Your Contact Center Falling Behind? The 2026 Buyer’s Guid… What CX leaders need to know about customer journey orchestration in 2026 Customer Engagement… Is Your Customer Journey Broken? The Enterprise Buyer’s Guid…
CCW Australia and New Zealand AI & Automation in CX CCW Australia and New Zealand 2026 Event Guide: How AI and H… AI coaching tools AI & Automation in CX AI Coaching Tools and QA in the Copilot Era: Using AI Data W… Contact Center Trends 2026 ai Contact Center & Omnichan… Contact Center Trends for 2026: CCaaS, AI, and the Shift Fro… Modern Contact Center 2026 CCaaS CX Strategy AI Legacy Migration Cloud Contact Center & Omnichan… The Modern Contact Center: From Legacy Platforms to Cloud CC…
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