Security, Privacy & Compliance
Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX
AI & Automation in CX
CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10
Contact Center & Omnichannel
Stop Wasting AI Investments: Modernize Your Coaching Strategy
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Service Management & Connectivity
Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Who is Liable When AI Agents Go Rogue?
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
Customer Analytics & Intelligence
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
The Digital-First Myth: Why Your Customers Still Want to Talk
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Human In The Loop Is Becoming CX’s New Skills Crisis
