Finding the right customer experience event to attend in a jam-packed event circuit can be challenging.
Luckily, CX Today's All-Stars have hand-picked a collection of their favorite go-to conferences worldwide, making that task a little less tricky.
Here are 20 go-to events that they have hand-picked.
1. CCW 2025
February 24 - 27, 2025 - Berlin, Germany (Also online)
Held in Berlin, Germany, the CCW Conference aims to help businesses reimagine how they communicate with customers.
Over 40 speakers will present industry trends, including CX leads from Coca-Cola, HelloFresh, IKEA, and various other prominent global brands.
The event also promises to introduce attendees to new working models, CX design concepts, and AI innovations over two conference days, as well as an innovation day and an inspiration day.
2. Mobile World Congress
March 3 - 6, 2025 - Barcelona, Spain
The Mobile World Congress (MWC) brings together senior leaders from worldwide organizations and pioneering tech providers to discuss and shape the future of technology.
MWC Barcelona is the hub for new ideas, startups, policy discussions, and global change, focusing on advancing connectivity and driving sustainable progress.
3. Cavell Summit Europe
March 12, 2025 - London, UK
Returning for its 10th anniversary, the Cavell Summit is a leading event for tech providers looking to stay ahead in the European enterprise communications market.
At the event, Cavell's analysts & Co. will share how vendors can create new value, drive go-to-market success, and ensure a killer customer experience of their own.
While the event typically focuses on unified communications, Cavell's new CX Summit will launch in the afternoon, covering all the above and more.
4. Enterprise Connect 2025
March 17- 20, 2025 - Orlando, FL, US
Enterprise Connect is a hallmark North American communications, collaboration, and CX conference and expo.
The event brings together over 5,000 like-minded peers who are building frameworks for CX, AI, and communication strategies that drive "real results".
In 2025, Enterprise will celebrate its 35th birthday, welcoming IT decision makers, contact center practitioners, and "everyone in between".
5. Customer Contact Week 2025
June 09 - 12, 2025 - Las Vegas, US
CCW provides in-depth sessions, networking opportunities, and hands-on workshops focused on AI, automation, and customer experience (CX) strategies.
With over 8,000 attendees, the event is a platform for discovering cutting-edge technologies, sharing industry insights, and creating valuable partnerships.
Moreover, the event has a reputation for pulling in expert practitioners across various industries, giving unfiltered takes on the CX industry's direction.
6. ICMI Contact Center Expo 2025
October 27 - 30, 2025 - Orlando, USA
The ICMI Contact Center Expo is another staple event for contact center professionals, offering expert insights into industry trends and CX strategies.
The event includes workshops, virtual site tours of innovative contact centers, and an expo showcasing the latest industry technologies.
With many keynotes, networking opportunities, and training courses, the expo provides actionable takeaways by developing an event format that's unusually intimate for such a large tradeshow.
7. Channel Partners Conference & Expo 2025
March 24 - 27, 2025 - Las Vegas, US
The Channel Partners Conference & Expo claims to be the world's largest event for IT and telecom professionals, focusing on the latest innovations in the channel ecosystem.
Participants can engage with over 300 exhibitors, attend specialized events like the MSP Summit, and unpack new customer success strategies in the evolving tech landscape.
8. Forrester CX Summit EMEA
June 2-4, 2025 - London, UK (and Online)
At CX Summit 2025, various customer-facing function leaders unite to mull over the future of customer experience.
As they do so, industry thought leaders share fresh insights and approaches that promise to optimize customer relationships.
The event's key theme is learning how divergent strategies can intertwine with current and emerging technologies to forge narratives that capture customers with the right balance of precision and empathy.
9. Call and Contact Center Expo
November 19 - 20, 2025 - London, UK
The Contact Center Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact center professionals.
Primarily, it caters to those in leadership roles, general management, customer experience, learning and development, IT, and operations who want to transform customer engagement.
The event promises a unique educational program with expert seminars, panel debates, and live demos of the latest technology alongside a diverse mix of speakers.
10. Gitex Global 2025
October 13 - 17, 2025 - Dubai, UAE
Gitex Global 2025 brings together industry leaders, innovators, and professionals to explore the latest advancements in technology and digital transformation.
At the event, delegates can explore the latest innovations in AI, cybersecurity, cloud computing, and more, showcased by over 5,000 exhibitors from 170 countries.
11. The Digital Transformation Expo (DTX)
April 2-3, 2025 - Manchester, UK
DTX Manchester brings together innovation teams from all sectors to "solve tomorrow's questions today".
Discussions and networking center around this year's theme: innovation with integrity, driving value, and delivering purpose.
