Contact center events are an excellent opportunity to learn the latest industry trends, spot opportunities, and network.
Here is our roundup of the top contact center events for the second half of the year, which you may wish to attend.
1. ICMI Contact Center Expo
In parallel with a digital event in May, the ICMI is bringing its trademark contact center expo back to Orlando, Florida, from October 27-30.
While many similar events lead with technology, the ICMI sheds light on other critical elements of contact center performance.
Through keynotes, live case studies, and training led by the ICMI's experts, leaders can uncover ideas to increase organizational excellence, develop unflappable leadership skills, and maintain a healthy culture.
2. The Call & Contact Center Expo
Europe’s self-proclaimed leading Call & Contact Center Expo will return to London in 2025.
Visitors can discover the future of customer experience technology and strategies with expert seminars, panel debates, and live demos.
In 2024, the event boasted 120 exhibitors and 90+ speakers. Attendees can expect something similar next year, with the Expo team getting better each year at bringing in speakers with bigger stories to tell.
There is currently no official date for this event, but it’s likely to take place in November at the ExCel, London.
3. Customer Contact Week Europe
An event for contact center, CX, and digital service leaders, Customer Contact Week Europe (CCW) brings insights from businesses at the leading edge of customer engagement, including GetYourGuide, ING, and Lidl.
In addition, event organizers promise an "immersive learning experience". That will include sessions covering everything from AI and analytics to employee experience and well-being.
There’s also much more to enjoy, with this being the flagship European event for the largest global customer contact event series, running over three days from October 6th to 8th, 2025, in Amsterdam.
4. GITEX Global
GITEX Global returns to Dubai in 2025, claiming to be "the world’s best tech event".
Unifying the world’s most advanced companies, pioneers, thinkers, researchers, and developers, GITEX focuses on AI solutions that influence customer experiences, shape society, and fast-track future urbanism.
GITEX GLOBAL runs at the Dubai World Trade Center from the 13th to the 16th of October, 2025.
5. The Contact Center and Customer Services Summit
The Contact Center and Customer Services Summit brings together innovative solution providers and industry professionals to build relationships one-on-one.
Moreover, the event aims to match buyers with the best-placed supplier, so they can learn, connect, and discuss opportunities to enhance service experiences.