Blending AI, Digital, and Humans Experiences: Lessons from Nationwide's CX Strategist

CX Today's Charlie Mitchell hosts Torrin Webb, Customer Experience Strategist at Nationwide.

Broadcast from CCW 2024 in Nashville, we discuss how to best blend AI, digital capabilities, and the human touch within customer experiences.

In doing so, Webb considers:

1. Why does this matter?
2. How to get started 
3. Key lessons for along the way.

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