The 2025 Calabrio Customer Connect UK returns next month, with the two-day conference being held in The Lowry Hotel, Manchester on June 10 - 11.
This year's edition combines the North and South gatherings into one dynamic event, promising insightful discussions, expert-led sessions, and invaluable networking opportunities.
The Calabrio Customer Connect UK 2025 conference promises to deliver the “most comprehensive agenda” in its history, offering value to all attendees across the two days.
So, whether you’d like to unpack the latest industry trends, challenges, and opportunities shaping the future of contact centers, or hear about Calabrio’s expanding use of AI-powered solutions for advances in the contact center, the opportunities are all there.
There are also presentations from businesses such as Burberry, Simply Health, and John Lewis – each sharing their customer experience success stories.
Additionally, the user-centric day will host a bunch of sessions including forecasting & workforce optimization, analytics-driven quality programs, and live demos & cast studies.
Perhaps most interestingly, attendees can access a 1:1 problem-solving session, with Calabrio experts in Product, Consulting, and Solution Engineering.
The Most Comprehensive Agenda In Its History
The two days have been split into two strategic agendas, with day one focusing on CX leaders.
The highlight of the first day will be an awards ceremony recognizing professionals who have set new standards in customer engagement.
Day two shifts focus on user-centric learning with interactive workshops, covering key topics such as forecasting techniques, analytics-driven quality management, and hands-on problem-solving with Calabrio experts.