In the contact center space, it's easy to ignore the elephant in the room: the obvious issues holding us back but that we choose to avoid.
Recognizing this, CX Today's Charlie Mitchell hosted Justin Robbins, Founder & Principal Analyst at Metric Sherpa.
During the conversation, Robbins shares more on this phenomenon before discussing:
1. Typical examples of those "elephant in the room" challenges. 2. How contact centers can overcome them. 3. An exciting new project...
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