UJET Acquires Spiral: Rewriting the CX AI Rulebook
UJET isn’t just buying tech — it’s buying a new blueprint for customer care. In this must-watch interview, Baker Johnson CBO at UJET explains how Spiral’s AI...
Rob Scott · 4 Dec 2025
The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More
This month’s lineup includes: Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wettemann...
Charlie Mitchell · 15 Oct 2025
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
Watch on YouTube. CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts jo...
Charlie Mitchell · 7 Aug 2025
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Watch on YouTube. CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space. He's joined by four prominent CX...
Charlie Mitchell · 15 Jul 2025
The Latest on Another Big Call Center Lawsuit, Microsoft Teams' New Contact Center Integration Model
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each s...
Charlie Mitchell · 2 May 2025
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 3 Apr 2025
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 25 Feb 2025
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts ...
Charlie Mitchell · 30 Jan 2025
Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 4 Dec 2024
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts ...
Charlie Mitchell · 28 Oct 2024
Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
Watch on YouTube. CX Today's Charlie Mitchell presents a rundown of Dreamforce 2024, Salesforce's hallmark annual event. He's joined by five prominent CX ana...
Charlie Mitchell · 26 Sept 2024
Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 29 Aug 2024
Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 24 Jul 2024
Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 27 Jun 2024
Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 16 May 2024
BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five9 prominent CX analyst...
Charlie Mitchell · 5 Apr 2024
The Latest on Oracle's New Communications Platform, High-Profile Chatbot Fails, & HubSpot
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 29 Feb 2024
BIG CX News - The Latest on Twilio's CEO Change & Zendesk's Klaus Acquisition
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 24 Jan 2024
BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 19 Dec 2023
BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 9 Nov 2023
BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023. He's joined by four prominent CX analysts to dissect th...
Charlie Mitchell · 27 Sept 2023
BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analys...
Charlie Mitchell · 13 Sept 2023
BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index
Three customer experience analysts ponder over Verint's entrance into the CCaaS space and Genesys's attempt to improve CX measurement.
Charlie Mitchell · 11 Jul 2023
Avaya Launches Avaya Customer Experience Services
Avaya Professional Services has been rebranded to Avaya Customer Experience Services (ACES), alongside a shift in focus towards AI, cloud, and digital techno...
Tom Wright · 20 Jun 2023
The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 2 Jun 2023
The Latest Big CX News on Private GPT, Alexa 2.0 & the 'Godfather of AI'
Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the conversational AI space. He’s joined by four of the brightest minds ...
Charlie Mitchell · 16 May 2023
The Latest BIG News Meta, Qualtrics, and Salesforce
Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world. He’s joined by four prominent CX analysts...
Charlie Mitchell · 3 Apr 2023
The Latest BIG News: Avaya's Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 23 Feb 2023
The Latest BIG News from Avaya, AWS, and ChatGPT
Watch on YouTube . CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analyst...
Charlie Mitchell · 26 Jan 2023
The Latest BIG News from AWS, RingCentral, and Salesforce
Watch on YouTube . CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analyst...
Charlie Mitchell · 19 Dec 2022The Latest BIG News from Salesforce, Twilio, and UJET
New product launches, research, and tech valuations feature in our latest video edition of BIG News, which boasts not one, not two, but three great guests. J...
Charlie Mitchell · 12 Oct 2022The Latest BIG News from Avaya, Microsoft, and Zendesk
New CEOs, CCaaS solutions, and go-forward plans feature in our very first video edition of BIG News. Hosted by our very own Isabel Blakemore, the video inclu...
Charlie Mitchell · 17 Aug 2022