CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by five prominent CX analysts to dissect each story.
In this edition, our CX experts include:
- Zeus Kerravala, Principal Analyst at ZK Research
- Shelly Kramer, President & CEO at Kramer & Company
- Nicolas de Kouchkovsky, Principal Analyst at CaCube Consulting
- Derek Top, Senior Analyst at Opus Research
- Finbarr Begley, Senior Research Analyst at Cavell Group
During the conversation, they share more insight into each of the three following news stories:
Avaya to Stop Supporting CCaaS Clients with Fewer Than 200 Seats
Avaya will stop serving public cloud contact centers with fewer than 200 seats. It's also discontinuing its SIP Trunking CPaaS cloud services. The analysts discuss: how did we get here, and where should affected customers look next.