CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by four prominent CX analysts to dissect each story.
In this edition, our CX experts include:
- Liz Miller, VP & Principal Analyst at Constellation Research
- Rebecca Wetteman, CEO & Principal Analyst at Valoir
- Shelly Kramer, President & CEO at Kramer & Company
- Finbarr Begley, Senior Research Analyst at Cavell
During the conversation, they share more insight into each of the three following news stories:
AWS Launches the Next Generation of Amazon Connect
The Amazon Connect relaunch signals a major platform re-architecture, with AWS embedding first-party AI across its CCaaS platform.