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Feature24 Jul 2024 · 1 min read

Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Google, Salesforce, and Five9.

In this edition, our CX experts include:

  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Martin Schneider, Head of Research at Constellation Research
  • Rebecca Wetteman, CEO & Principal Analyst at Valoir
  •  Simon Harrison, Founder & CEO of Actionary
  • Finbarr Begley, Senior Research Analyst at Cavell Group

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

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