CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by three prominent CX analysts to dissect the latest stories from the space - including news from Verint and Genesys.
News11 Jul 2023 · 1 min read
BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index
Three customer experience analysts ponder over Verint's entrance into the CCaaS space and Genesys's attempt to improve CX measurement.
In this edition, our CX experts include:
- Liz Miller, VP & Principal Analyst at Constellation Research
- Rebecca Wetteman, Principal at Valoir
- Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
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