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News16 May 2024 · 1 min read

Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from Salesforce, Informatica, Avaya, Genesys, & ServiceNow.

In this edition, our CX experts include:

  • Zeus Kerravala, Principal Analyst at ZK Research
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
  • Simon Harrison, Founder & CEO of Actionary
  • Keith Kirkpatrick, Research Director at The Futurum Group
  • Martin Schneider, Head of Research at Annuitas Research

Stay up to date with the latest in CX space by subscribing to our newsletter, visit: https://www.cxtoday.com/account/

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