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News2 Jun 2023 · 1 min read

The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Zoom, Twilio, Lifesize, RingCentral, and 8x8.

In this edition, our CX experts include:

  • Dave Michaels, Lead Analyst at TalkingPointz.com
  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Rebecca Wetteman, Principal at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

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