New CEOs, CCaaS solutions, and go-forward plans feature in our very first video edition of BIG News.
Hosted by our very own Isabel Blakemore, the video includes a conversation with Patrick Watson, Senior Analyst at Cavell Group, as we deep dive into the latest news creating ripples and waves across the CX space.
We start with Avaya, which recently endured a significant revenue slump after a tough Q2.
In stepped new CEO Alan Masarek, in charge of steering the ship back on track. Watson assesses how the former Vonage man may attempt to set a course to success.
Next up is Microsoft, as we consider its plans in the CCaaS space, following the launch of its Microsoft Digital Contact Center Platform.
Will the technology pioneer aim to closer align the solution with Teams? How will it exploit Nuance-enabled features? Watson shares his quick-fire thoughts on these hot topics to shed more light on the CCaaS solution.
Finally, we turn our attention to Zendesk. Snapped up by an investor group in late June, the new owners face the tough task of bouncing back from $95.1 million in Q2 losses.