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Feature27 Jun 2024 · 1 min read

Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, NICE, and Salesforce.

In this edition, our CX experts include:

  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Rebecca Wetteman, CEO & Principal Analyst at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
  • Simon Harrison, Founder & CEO of Actionary
  • Martin Schneider, Head of Research at Annuitas Research

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

 

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