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Feature9 Nov 2023 · 1 min read

BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Cisco, Gartner, & Five9.

In this edition, our CX experts include:

  • Zeus Kerravala, Principal Analyst at ZK Research
  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Rebecca Wetteman, CEO & Principal Analyst at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

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