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News23 Feb 2023 · 1 min read

The Latest BIG News: Avaya's Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Avaya, RingCentral, AWS, Zoho, and Salesforce.

In this edition, our CX experts include:

  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Dave Michels, Prinipal Analyst at Talking Pointz
  • Patrick Watson, Head of Research at Cavell Group
  • Martin Schneider, Head of Research at Annuitas Research

Miss episode four? If so, catch up here: The Latest on Avaya, AWS, and ChatGPT.

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

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