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FeatureCRM & Data27 Sept 2023 · 1 min read

BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023. He's joined by four prominent CX analysts to dissect th...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023.

He's joined by four prominent CX analysts to dissect the biggest stories from the event - including the new Einstein 1 Platform, its Copilot, and more.

In this edition, our CX experts include:

  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Rebecca Wetteman, CEO & Principal Analyst at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
  • Dan Miller, Lead Analyst and Founder of Opus Research

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

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