Why ERP Systems Matter More When Customer Expectations Keep Rising
Explore how ERP systems for CX can unify business functions, enhancing collaboration and improving customer experiences.
Rebekah Carter · 24 Dec 2025
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Oracle and Microsoft have emerged as the standout Leaders in the 2025 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises. The two vendors j...
Rhys Fisher · 21 Oct 2025
SAP Connect 2025: The Top 10 Announcements (So Far!)
SAP’s push into AI agents with Joule and its fast-tracked cloud migrations mean that one major conference a year no longer suffices. In addition to the annua...
Chris Porter · 6 Oct 2025
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Microsoft is removing discounting on Online Services products purchased through its volume licensing programs, starting November 1, 2025. Its Online Services...
Charlie Mitchell · 13 Aug 2025
SAP Plans to Hire "Several Thousand" Employees Before Year-End
Dominik Asam, CFO at SAP , has revealed the tech giant’s plans to recruit "several thousand" people. The CFO shared the news in response to an analyst questi...
Charlie Mitchell · 23 Jul 2025
CRM vs. ERP: How Do They Differ, and Do I Need Both?
CRM vs ERP: what’s the actual difference, and why does it matter to enterprises? When it comes to managing front- and back-office processes, CRM and ERP are ...
Rebekah Carter · 19 Jul 2025
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Zoho has announced several new AI solutions for its ecosystem. That ecosystem comprises AI tools integrated into the user experience, so they work in the bac...
Charlie Mitchell · 17 Jul 2025
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
ERP systems used to be back-office territory, focused on accounting and inventory. Now, they’re evolving. The top ERP vendors today aren’t just updating soft...
Rebekah Carter · 15 Jul 2025
Microsoft Dynamics 365: An Overview of All the Apps
Microsoft Dynamics 365 isn’t a single solution; it’s a connected suite of business applications. Combining CRM and ERP offerings with various specialized too...
Rebekah Carter · 9 Jul 2025
Zoho One Pricing: Everything You Need to Pay for Zoho
Zoho One is a suite of applications that work together to help businesses run their entire operations in the cloud. The most widely-implemented app in the pa...
Rebekah Carter · 8 May 2025
SAP Is Building a "Modern and Composable" Customer Experience Suite
SAP is on a mission to build an AI-powered, "modern and composable" customer experience suite. That's according to Balaji Balasubramanian, President and Chie...
Floyd March · 8 May 2025
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
ServiceNow has made two significant announcements to bolster its offerings for customers in telecoms and manufacturing. For the former, the enterprise tech g...
Charlie Mitchell · 3 Mar 2025
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
SAP has added preconfigured AI agents to its CX AI Toolkit. With the AI, SAP hopes to drive practical improvements that tackle day-to-day pain points – from ...
Floyd March · 24 Feb 2025
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
Oracle Fusion Cloud continued to lead the pack in the 2024 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises. However, its Fusion Cloud of...
Floyd March · 23 Jan 2025
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
The Cloud ERP for Service-Centric Enterprises 2024 Magic Quadrant is here, with Oracle (Fusion Cloud ERP) in the top-right corner for consecutive years. Howe...
Floyd March · 21 Jan 2025
SAP & Microsoft Preview the Integration Between Joule and Copilot
SAP and Microsoft have made the integration of Joule and Microsoft 365 Copilot available in a private preview. Having previously been showcased at both compa...
Rhys Fisher · 14 Jan 2025
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
SAP has shared plans to release a new loyalty management solution in the second half of 2025. The solution targets retailers and consumer packaged goods comp...
Charlie Mitchell · 9 Jan 2025
SAP Introduces AI Agents That Collaborate Across Business Functions
At TechEd 2024, SAP introduced collaborative AI agents to expand the capabilities of its copilot Joule. Currently, Joule just focuses on singular tasks that ...
Charlie Mitchell · 17 Oct 2024
SugarCRM Snaps Up sales-i, Targets Revenue Optimization
SugarCRM has acquired sales-i, the revenue intelligence platform provider, for an undisclosed fee. In doing so, the prominent CRM player pulls new capabiliti...
Charlie Mitchell · 22 May 2024
SAP Shares “Workforce Transformation” Update After Employee Pushback
SAP has shed a little more light on the ongoing workforce transformation taking place within the company. As announced in January, SAP plans to eradicate 8,0...
Charlie Mitchell · 23 Apr 2024
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
SAP’s European Workers Council has slammed the tech giant’s planned restructure in an email leaked to Handelsblatt, a German Newspaper. The email also shared...
Charlie Mitchell · 8 Apr 2024
Did Oracle Just Enter the CPaaS Space?
Last month, Oracle announced a new Enterprise Communications Platform (ECP). The platform serves up SaaS-based communication, network, and IoT solutions to c...
Charlie Mitchell · 7 Mar 2024
ERP vs CRM: What’s the Difference and Which Do You Need?
ERP vs CRM: What's the difference, and how do you know which solution you need? At a glance, both of these crucial business tools seem very similar. They ser...
Rebekah Carter · 26 Jan 2024
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
SAP has announced a mass restructuring with plans to reskill 8,000 employees, as it prepares for an AI-centric future. The leading CRM and ERP solutions prov...
James Stephen · 24 Jan 2024
Oracle Sales Miss Dampens Outlook
Oracle's share price has taken a tumble after missing revenue expectations, despite sales growing. The cloud applications and infrastructure leader’s total r...
James Stephen · 12 Dec 2023
More Backlash to SAP’s Cloud-Only Innovation Approach
SAP’s decision to limit innovations to its cloud models has been accused of breaching customer trust. One user group believes on-premises and cloud-hosted so...
James Stephen · 11 Dec 2023
What On Earth Is SAP Trying to Achieve In Customer Experience?
SAP has a reputation for understanding, managing, and organizing operational data better than almost any other tech vendor. Yet, its customer experience expl...
Charlie Mitchell · 4 Oct 2023
SAP Launches Generative AI Copilot “Joule”
SAP has introduced a natural-language, generative AI copilot called “Joule”, which will be embedded across SAP’s cloud enterprise portfolio. Joule will provi...
James Stephen · 27 Sept 2023
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
From multi-device experiences to integrating Internet of Things (IoT) services, many trends are transforming the ERP space. Compossibility, collaboration, an...
Charlie Mitchell · 11 Sept 2023
The Story of Birmingham City Council's "Disastrous" ERP Rollout
Birmingham City Council (BCC) will sink £46.5 million ($58 million) into a “disastrous” attempt to implement Oracle’s financial reporting system. The BCC int...
James Stephen · 12 Jul 2023
Introducing the CX Today Marketplace
Isolate the most prominent vendors across the various subsets of customer experience tech, and discover what makes them stand out.
Tom Wright · 2 May 2023
SAP Promises Disruptive Generative AI Innovation
SAP announced it will soon be introducing disruptive generative AI at the company’s Q1 2023 earnings call. The business and customer relations software speci...
James Stephen · 25 Apr 2023
Zoom, Oracle to Optimize Telehealth Services
This week Oracle and Zoom enhanced their collaboration to leverage telehealth channels on Oracle Cerner Millennium to improve remote patient appointment conn...
Rory Greener · 20 Apr 2023
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
Discover the Leaders, Challengers, Visionaries, and Niche Players in the Gartner Magic Quadrant for Analytics and BI Platforms 2023.
Charlie Mitchell · 19 Apr 2023
Gartner Magic Quadrant for Digital Experience Platforms 2023
Gartner has released its 2023 Magic Quadrant for digital experience platforms (DXP). Such platforms help to manage the digital experience for partners, emplo...
Charlie Mitchell · 24 Mar 2023
NetSuite vs Salesforce: Which Is Best for My Business?
Choosing between NetSuite vs Salesforce can be a challenging prospect for any business. Both of these tools have earned an incredible reputation over the yea...
Rebekah Carter · 22 Mar 2023
What Is Next for the Customer Data Platform (CDP) in 2023?
Uncover seven customer data platform trends, which may advance the technology, increase its take-up, and enhance the customer experience.
Charlie Mitchell · 14 Mar 2023
Big CX News from OpenAI, SAP, and Salesforce
From a new API giving ChatGPT arms and legs to drama involving a certain Hollywood megastar, here are some extracts from our most popular news stories over t...
Charlie Mitchell · 6 Mar 2023
SAP Doubles Down on Its Customer Experience Business
SAP has taken a stand to dismiss speculation swirling around its commitment to its customer experience business. Such murmurs bubbled to the surface in Janua...
Charlie Mitchell · 3 Mar 2023
The Cloud Is Not Always the Best Option for Your Technology
Basecamp is a popular project management tool provider that switched to the cloud in 2008. Last year, it moved back. Why? Because with project management wor...
Charlie Mitchell · 1 Mar 2023
SAP Wants to Sell Its Stake In Qualtrics
SAP is exploring the opportunity to sell its 71 percent stake in Qualtrics. After initially acquiring Qualtrics for $8BN in 2018, SAP spun the software provi...
Charlie Mitchell · 26 Jan 2023
Gartner Halves Its 2023 Prediction for IT Spending Growth
Gartner has chopped down its 2023 forecast for global IT spending growth from 5.1 to 2.4 percent. The market analyst anticipates total spending to reach $4.5...
Charlie Mitchell · 20 Jan 2023
Oracle Secures Multiple Billion-Dollar Cloud Infrastructure Wins
Oracle has welcomed multiple new IaaS customers, which signed billion-dollar contracts with the vendor in Q2. While the vendor did not reveal any brand names...
Charlie Mitchell · 13 Dec 2022
Oracle Cloud vs. AWS: Which Is Best for Your Business?
The cloud has become a must-have part of every company’s digital transformation journey. Already, around 94% of companies are leveraging the cloud to some de...
Rebekah Carter · 28 Nov 2022
HubSpot Improves Customer Communication With WhatsApp Availability
HubSpot has revealed that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and ab...
Ryan Smith · 23 Nov 2022
What Are the Primary Business Benefits of an ERP System?
Today’s businesses increasingly rely on various digital tools designed to enhance productivity, accelerate performance, and increase efficiency. ERP, or Ente...
Rebekah Carter · 17 Nov 2022
Mobile Order and Pay: Oracle's Latest Innovation to Improve Restaurant Experiences
The new Oracle MICROS Simphony solution for mobile orders and payments will support companies in serving customers from anywhere. Whether a customer is picki...
David Dungay · 14 Nov 2022
Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises 2022
Gartner, has revealed the results of its latest 2022 Magic Quadrant focused on Cloud HCM Suites for enterprises with more than 1000 employees. According to t...
Rebekah Carter · 11 Nov 2022
Oracle Introduces a New Applications Platform
Oracle is making the design system and platform responsible for powering its applications available to partners and customers. The newly available Oracle App...
Rebekah Carter · 27 Oct 2022
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2022
Gartner has released the latest version of its Magic Quadrant for Cloud ERP focused on product-centric enterprises. According to the analyst, product-centric...
Rebekah Carter · 20 Oct 2022
The New-Look Oracle NetSuite: What Has Changed?
Oracle NetSuite aims to provide "next-level" visibility and control across the entire business. How? By offering a suite of cloud-based applications, includi...
Charlie Mitchell · 5 Oct 2022
Oracle Dives into the Workforce Management Space
Oracle NetSuite today announced NetSuite SuitePeople Workforce Management, a new solution aimed at helping organizations manage labor costs and profitability...
Zac Wang · 29 Sept 2022
Oracle Estimates Its Annual Cloud Revenues Will Exceed $20BN In 2023
Oracle's cloud computing ventures are gaining momentum, with its total cloud revenue – which combines SaaS and IaaS – rising by 50 percent year on year. More...
Charlie Mitchell · 14 Sept 2022
Designing Feedback Systems for Enterprises
Collecting feedback is often the cornerstone of good customer service. Feedback systems fulfil several key objectives in an organization, helping to improve ...
CX Today Team · 30 Aug 2022
Private Equity Firm Acquires SAP Litmos
German software giant SAP announced it will sell its Litmos training platform to US private equity firm Francisco Partners, with the deal expected to finaliz...
Zac Wang · 24 Aug 2022BIG CX NEWS from Avaya, Oracle, and Twilio
Welcome to our round-up of the top news in the CX space over the last seven days. Avaya Announces Q3 Results Avaya has announced that its Q3 revenues have de...
Sandra Radlovački · 15 Aug 2022
Oracle Starts Layoffs in the US
Oracle has begun laying off employees in the US to prioritise its healthcare IT services and cloud businesses. After deciding to cut costs of up to $1 billio...
Sandra Radlovački · 9 Aug 2022
NetSuite CRM vs. HubSpot: How Do They Compare?
Today, organizations want to manage contacts, track interactions, and automate workflow. As such, CRM systems are becoming a cornerstone enterprise technolog...
CX Today Team · 8 Aug 2022
Oracle Reveals New Automation Capabilities for Sales Teams
Oracle has released enhancements to its sales CRM platform – Oracle Fusion Sales – to help organisations better identify opportunities and close deals faster...
Sandra Radlovački · 28 Jul 2022
Oracle Database Services Are Now Available on Microsoft Azure
In 2019, Microsoft and Oracle teamed up to deliver an offering that combined their best capabilities in a single application: Oracle Interconnect for Microso...
Charlie Mitchell · 22 Jul 2022