From a new API giving ChatGPT arms and legs to drama involving a certain Hollywood megastar, here are some extracts from our most popular news stories over the last seven days.
ChatGPT Gains Enterprise APIs
This Wednesday, trending tech firm OpenAI the group behind ChatGPT, announced new enterprise-grade APIs to assist businesses in leveraging the service for bespoke use cases.
Following the launch of ChatGPT Plus in February and as part of OpenAI’s effort to monetize the service, the platform’s latest enterprise APIs allow clients to integrate the AI service into applications, websites, and products.
The "gpt-3.5-turbo" API allows ChatGPT to provide a business-optimized AI service to drive various brand experiences. ChatGPT enables enterprise clients to create AI-generated content for CX use cases. The platform distributes its new API at $0.002 per 1,000 tokens, which equals roughly 750 words.
Gpt-3.5-turbo allows OpenAI to meet consumer demand and scale while also attempting to cover increasing operational costs, according to Greg Brockman, the President and Chairman of OpenAI.
Brockman also mentioned that it’ll take his firm "a while to get these APIs to a certain quality level." Talking to TechCrunch, he explained:
If you’re building an AI-powered tutor, you never want the tutor to just give an answer to the student. You want it to always explain it and help them learn — that’s an example of the kind of system you should be able to build.
OpenAI will continue to build its gpt-3.5-turbo API to secure a “usable and accessible” solution for enterprise clients.
According to Brockman, in the future, OpenAI will consider adding new “context windows” to ChatGPT, allowing users to process company information pages.
The context windows are starting to creep up, and part of the reason that we’re dedicated-capacity-customers-only right now is because there’s a lot of performance tradeoffs on our side. We might eventually be able to offer an on-demand version of the same thing.
SAP Doubles Down on Its Customer Experience Business
SAP has taken a stand to dismiss speculation swirling around its commitment to its customer experience business.
Such murmurs bubbled to the surface in January when The Register wrongly reported that all of its 3,000 job cuts centered on its CRM business.
Since, the publication changed its language to suggest that CRM was only one of the impacted business units.
Yet, the story broke on the same day news surfaced that SAP was looking into selling its remaining 71 percent stake in Qualtrics, the voice of the customer (VoC) platform it acquired for $8BN in 2018.
The move added to the narrative of a retreat from the customer experience space.
Meanwhile, some have highlighted the infrequent announcements surrounding its CX portfolio, which includes eCommerce, customer data, service, sales, and marketing solutions.
However, this doesn’t suggest that SAP is pulling back from CX. Instead, SAP seems to be refocusing its efforts in a way that plays to its ERP-business application forte.
In doing so, SAP has crafted a "one office" vision. This involves pulling its CRM closer to its ERP with the aim of developing industry-specific solutions.
Clarifying this aim in a co-authored blog, Julia White, Chief Marketing & Solutions Officer, and Thomas Saueressig, Member of the Executive Board of SAP SE, stated:
Some voices across the market are recasting SAP’s commitment to an industry-first strategy to suggest that SAP is no longer committed to key needs of our customers, starting with our CX portfolio. Let us be clear: SAP will continue to deliver customer experience (CX/CRM) solutions.
The post also references new SAP innovations that help to bridge the gap between its CX portfolio and ERP solutions to improve customer experience delivery.
Salesforce Bounces Back from McConaughey Drama, Layoffs, and Investor Pressure with Strong Q4 Results
Salesforce steamrolled expectations in its Q4 earnings, posting $8.38BN in revenues – up 14 percent year-over-year.
Its forecast for the next fiscal year also significantly surpassed analyst forecasts, with operating margins expected to reach 27 percent, a record high.
On the news, its shares rose 16 percent – now up 42 percent since the turn of the year.
Reported analyst pressure to cut costs likely helped. Yet, Marc Benioff, CEO of Salesforce, also credited moves to reignite its performance culture, scrutinize every dollar of investment, and prioritize its core innovations.
In doing so, Salesforce is prioritizing profitability over growth, and – through its fixation on this goal – the vendor seems set to disband its M&A committee.
During the earnings call, Benioff stated:
