Welcome to our round-up of the top news in the CX space over the last seven days.
Avaya Announces Q3 Results
Avaya has announced that its Q3 revenues have declined by more than 21 percent year-over-year.
Indeed, the prominent CX vendor reported revenues of $732 million at this point last year. Yet, 12 months later, this figure has slipped to $577 million.
The company also achieved $716 million in the previous quarter, underpinning the sharp nature of the decline.
Oracle Starts Layoffs in the US
Oracle has begun laying off employees in the US to prioritise its healthcare IT services and cloud businesses.
After deciding to cut costs of up to $1 billion, the cloud database giant has started to lay off staff at its advertising and customer experience group.
Although there is no official statement on the matter from Oracle yet, several sources described the layoffs as “widespread”. Many affected employees expressed their thoughts on Linkedin, including some that have been employed by the company for decades.
Twilio Falls Victim to a Phishing Attack
Hackers have tricked Twilio employees into sharing their login credentials, placing customer data at risk.