The cloud has become a must-have part of every company’s digital transformation journey. Already, around 94% of companies are leveraging the cloud to some degree, whether it’s for storing data, communication, or customer service.
While cloud adoption has been growing consistently over the last decade, the demand for cloud technologies accelerated significantly in the last few years. In a time of rapid digitization, companies use the cloud to stay agile, achieve scalability, and ensure business continuity.
The question is no longer: “is cloud technology necessary?” but “which cloud solution provider can deliver the best results?” To find an answer, we’re looking at two of the market-leading cloud service solutions available to business leaders today: Oracle Cloud and AWS.
What is Oracle Cloud?
Otherwise known as “OCI”, the Oracle Cloud Infrastructure ecosystem is a robust selection of cloud tools and resources designed for next-gen transformation.
Recognized as a Visionary in the Gartner Magic Quadrant for Cloud Infrastructure and Platform Services 2022, this emerging cloud environment is quickly capturing the attention of countless companies planning their migration.
The “OCI” environment offers access to all of the services companies might need to migrate, build, and run their IT solutions within the cloud. There are data lakehouses, storage solutions, open-source databases, machine learning and AI tools, and more.
By combining various DaaS, SaaS, PaaS, and IaaS solutions, Oracle has developed a broad suite of cloud services and products such as:
- Business Analytics, Business Intelligence, Big Data, and Data visualization tools
- Application development, including blockchain, IoT, and database tools
- Cloud infrastructure security, observability, governance, compliance, and management
- Networking and native VMWare functionality
- Open-source databases
- Comprehensive storage and Oracle Databases
- Machine learning and AI innovation
- Content and experience management technology
Oracle Cloud Fusion for Customer Service
For companies focused on customer service and experience management, Oracle offers the “Oracle Fusion Service unified platform. This solution provides a wide selection of capabilities designed to offer effortless self-service, field service, and agent-assisted service workflows.
The technology can be tailored to suit the needs of different industries, including those in the communication, high-tech, manufacturing, and utilities space. There are also specialist solutions for healthcare, retail, and government services.
Oracle Cloud Fusion Service focuses on helping businesses to deliver a digital-first customer service environment based on the following: