Zoho One is a suite of applications that work together to help businesses run their entire operations in the cloud.
The most widely-implemented app in the package is Zoho CRM, which many customer experience professionals will be familiar with.
However, the suite includes 46+ applications.
These cross several categories, including CX, HR, finance, supply chain, etc.
As such, getting to grips with Zoho One may seem a little overwhelming at first.
However, Zoho has a reputation for cutting through complexity. That's evident in its two distinct pricing packages for Zoho One.
Zoho One Pricing: The Two Distinct Packages
The Zoho One pricing plans are "All Employee Pricing" and "Flexible User Pricing".
The difference between them isn’t in the functionality that companies get.
Indeed, both plans include:
- The Zoho Directory for document and application management, groups, security policies, Zoho Publish, and the BluePencil extension.
- Sales tools are available from Zoho CRM to Zoho Sites, Bookings, and Bigin for data management.
- Marketing features include SalesIQ, Zoho Campaigns, social media connectors, Surveys, Forms, PageSense, BackStage, Thrive, and a Landing Page creator.
- Support tools like Zoho Desk, Assist, and Lens
- Productivity features like Cliq, Mail, Projects, Sprints, Connect, Learn, TeamInbox, WorkDrive, Sign, Vault, and Notebook.
- Finance tools for bookkeeping, invoicing, expense and inventory management, billing, checkout customization, and more.
- HR tools for people and recruitment management.
- Legal tools like Zoho Contracts, and Business Process automation systems like Creator, Analytics, DataPrep, and Zoho Flow.
- Log360 cloud storage, security, and IT management features.
However, the monthly cost per user changes depending on whether everyone in the business gets a license or not.
All Employee Pricing
Zoho One’s "All Employee" plan costs $37 to $45 per user, per month, depending on whether customers pay monthly or annually.
This plan option is intended for organizations that want to provide comprehensive access to Zoho tools to every staff member.
As such, companies don’t have to worry about determining which team members should be able to use each tool. Everyone can access the full Zoho One suite.
The downside is that because every employee in the organization gets a license, purchasing the suite can be more expensive, particularly for companies with team members who don’t need access to every app.
That’s why Zoho also offers "flexible" user pricing.
Flexible User Pricing
The Flexible user pricing package includes the same enterprise-level features as the "All Employee" plans, but it costs a lot more.
Prices range from $90 (paid annually) to $105 (paid monthly) per user, per month.
The main difference here is that there’s no minimum number of licenses required.
Instead, companies can purchase licenses exclusively for the team members who need to access specific apps.
While organizations will pay more per license up front, they won’t have to buy licenses for every employee in the business, which can reduce overhead costs.
Many companies start with flexible pricing when testing out Zoho One and then upgrade to an All Employee plan when onboarding more team members.
Zoho One Pricing: Extra Fees to Consider
The Zoho One pricing model is refreshingly straightforward. Companies simply decide whether they only need a handful of licenses or want to offer access to every employee.
However, there may be a few "additional" fees to consider.
