the voice of customer experience technology
the latestthe last 30 days, newest first · then the briefs · no algorithm

All of it.

3 stories · last 30 days
Wednesday 23 September
Why Claudeforce Indicates CRM Complexity Is Breaking Customer ExperienceInterview· CRM & Data · 23 Sept 2026
Tuesday 22 September
Optimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t ReadyExplainer· CRM & Data · 22 Sept 2026
Monday 21 September
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data BattleNews· CRM & Data · 21 Sept 2026

that’s the last 30 days of stories · the front page curates; this page doesn’t

and in briefthe announcements, sixty words each
HubSpot Introduces Flexible Pricing and AI Spend ControlsHubSpot · 4h ago
Zendesk Launches Open Service Directory for AI SupportZendesk · yesterday
Contentsquare Launches AI-First Experience Platform to Track Cross-Channel JourneysContentsquare · yesterday
Tottenham Hotspur Launches Ask Spurs AI Fan Support AgentSalesforce · yesterday
everything older than 30 days · in this beat