the latestthe last 30 days, newest first · then the briefs · no algorithm
All of it.
7 stories · last 30 daysWednesday 23 September
Why AI Can Be Right and Still Get CX WrongvideoInterview· CX AI · 23 Sept 2026Tuesday 22 September
Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.videoInterview· CX AI · 22 Sept 2026From Prebuilt Agents to Vibe Coding: Salesforce’s New CX PlaybookvideoInterview· CX AI · 22 Sept 2026Friday 18 September
The Flatbot Is Dead. The Real CX Question Is What Replaces It.Explainer· CX AI · 18 Sept 2026Thursday 17 September
Frontier AI Slowdown Debate: What It Means for CX LeadersvideoNews· CX AI · 17 Sept 2026AI Is Moving Faster Than Customer Operations. That Is the Real CX Challenge.News· CX AI · 17 Sept 2026Round Up: Why Governing Enterprise AI Has Become a High-Stakes ChallengeNews· CX AI · 17 Sept 2026that’s the last 30 days of stories · the front page curates; this page doesn’t
and in briefthe announcements, sixty words each
HubSpot Introduces Flexible Pricing and AI Spend ControlsHubSpot · 5h ago
Zendesk Launches Open Service Directory for AI SupportZendesk · yesterday
Contentsquare Launches AI-First Experience Platform to Track Cross-Channel JourneysContentsquare · yesterday
Tottenham Hotspur Launches Ask Spurs AI Fan Support AgentSalesforce · yesterday
everything older than 30 days · in this beat