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43 stories · last 30 daysWednesday 14 October
Sanas Launches Supervised AI, Keeping Humans in Control of AI CallsvideoNews· Contact Center · 14 Oct 2026AI Agent Observability Just Changed Again, What Next?News· Service Operations · 14 Oct 2026Tuesday 13 October
Salesforce Loops Deal Targets CX Problems Before They HitNews· CX Intelligence · 13 Oct 2026AI Agents Are Becoming the New Customer Front DoorNews· Journey Orchestration · 13 Oct 2026Heathrow, Google and the ICO on Smarter, Safer CX DataNews· CX Intelligence · 13 Oct 2026From Heathrow to the Bundesliga, CRM Gets Closer to the CustomerNews· CRM & Data · 13 Oct 20263 Consumer Expectations Defining AI in CX This WeekNews· CX AI · 13 Oct 2026Monday 12 October
Redesign Not Replace: How to Prepare Your Frontline Team SuccessfullyNews· Agent Experience · 12 Oct 2026Sunday 11 October
The Community Platform Migration Fight Just Got More ExpensiveNews· Community CX · 11 Oct 2026Saturday 10 October
The Reliability Stories CX Leaders Can’t Afford to MissNews· Service Operations · 10 Oct 2026What ASOS, AI Agents and 400+ Vulnerabilities Reveal About CX RiskNews· CX Trust · 10 Oct 2026Wednesday 7 October
Opsgenie End of Life: The Six-Month Countdown Has StartedNews· Service Operations · 7 Oct 2026HubSpot Cuts 660 Jobs as AI Strategy Reshapes BusinessNews· CRM & Data · 7 Oct 2026Why Real-Time Personalization Is RevTech's New BattlegroundNews· Revenue Tech · 7 Oct 2026Tuesday 6 October
AI Is Starting to Run Customer Journeys, Not Just Shape ThemNews· Journey Orchestration · 6 Oct 2026AI Agents Trigger a New Battle for Customer Data ControlNews· CRM & Data · 6 Oct 2026Monday 5 October
AI Agents: OpenAI's Big Bet vs. Gartner's Warning SignNews· CX AI · 5 Oct 2026Why Should You Redesign Work Before Restructuring Teams?News· Agent Experience · 5 Oct 2026Sunday 4 October
Salesforce Outage Chaos: The Week Uptime Lost Its ImpactNews· Service Operations · 4 Oct 2026Voice AI Lawsuits Put Contact Centers on BIPA WatchNews· Contact Center · 4 Oct 2026Saturday 3 October
Reddit AI Shopping: Reddit Wants the Conversation and the ConversionNews· Community CX · 3 Oct 2026AI Agents Raise Fresh Risks for Customer DataNews· CX Trust · 3 Oct 2026Thursday 1 October
HMRC Selects Salesforce for £2.4BN CRM Program as Overhaul Takes ShapeNews· CRM & Data · 1 Oct 2026Why CX Leaders Are Connecting Signals Before Scaling AINews· CX Intelligence · 1 Oct 2026Wednesday 30 September
Braze Forge 2026: AI Turns Marketers Into Decision MakersNews· CX AI · 30 Sept 2026Tuesday 29 September
AI Moves Customer Engagement Closer to the Customer MomentNews· Journey Orchestration · 29 Sept 2026Ofcom Probes Vonage and Voxbone Over Phone Scam RisksNews· CX Trust · 29 Sept 2026Monday 28 September
The New CX Today Is Live — Grab Your Founding Handle Before It's GoneNews· Contact Center · 28 Sept 2026more as you scroll