the latestthe last 30 days, newest first · then the briefs · no algorithm
Explainer.
5 stories · last 30 daysWednesday 14 October
CCW Nashville 2026: Key AI and Customer Experience TakeawaysExplainer· Contact Center · 14 Oct 2026Tuesday 6 October
World CX Day: Five CX Lessons Beyond the AI Hype in 2026Explainer· CX AI · 6 Oct 2026Thursday 24 September
Zeta Marketing Platform Integrations: What’s Native, What’s API-Based, and What Depends on Partners?Explainer· Revenue Tech · 24 Sept 2026Tuesday 22 September
Optimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t ReadyExplainer· CRM & Data · 22 Sept 2026Friday 18 September
The Flatbot Is Dead. The Real CX Question Is What Replaces It.Explainer· CX AI · 18 Sept 2026that’s the last 30 days of stories · the front page curates; this page doesn’t
and in briefthe announcements, sixty words each
HubSpot Introduces Flexible Pricing and AI Spend ControlsHubSpot · 4h ago
Zendesk Launches Open Service Directory for AI SupportZendesk · yesterday
Contentsquare Launches AI-First Experience Platform to Track Cross-Channel JourneysContentsquare · yesterday
Tottenham Hotspur Launches Ask Spurs AI Fan Support AgentSalesforce · yesterday
everything older than 30 days · explainer only