the voice of customer experience technology
the latestthe last 30 days, newest first · then the briefs · no algorithm

Case Study.

1 story · last 30 days
Friday 2 October
Cox Fleet’s CRM Lessons for High-Urgency Customer ServiceCase Study· CRM & Data · 2 Oct 2026

that’s the last 30 days of stories · the front page curates; this page doesn’t

and in briefthe announcements, sixty words each
HubSpot Introduces Flexible Pricing and AI Spend ControlsHubSpot · 4h ago
Zendesk Launches Open Service Directory for AI SupportZendesk · yesterday
Contentsquare Launches AI-First Experience Platform to Track Cross-Channel JourneysContentsquare · yesterday
Tottenham Hotspur Launches Ask Spurs AI Fan Support AgentSalesforce · yesterday
everything older than 30 days · case study only