the voice of customer experience technology
latest
The desk · updated through the day

In brief

Short, checked, cited where we can. The announcements, the moves and the things worth a look.

Follow @cxtodaynews
Newest first · last 7 days
Shared item · outside the last 7 days windowBack to the feed
SalesforceCRM & Data12 Nov

Salesforce Catalog Tells AI Agents How Your Org Actually Works

Salesforce Catalog is a self-updating index of how an org is built, covering objects, fields, flows, Apex, permission sets and Data 360 insights. Agents and assistants, including Claude, ChatGPT and Cursor via an MCP server, query it before answering, running as the signed-in user. It needs a Data 360 edition. Overdue: confident agents guessing field names are expensive.

Salesforce Blog ↗
Continue in the feed ↓
Seen something we should run?

In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.

File it at the news desk →@cxtodaynews on X ↗
What we check

Primary source · date · number · named spokesperson. Two of the four and we will usually run it.