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Wednesday 14 October1 item
Five9Contact Center14 Oct

Five9 survey finds consumers trust AI more when a human is within reach

A survey of 3,000 consumers in the U.S., U.K. and Germany found trust in AI more than doubles when a human option is visible. It also found that 92% give AI less than 10 minutes before asking for a person, and 71% say it is very or extremely important to know when they are talking to AI.

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