Five9 survey finds consumers trust AI more when a human is within reach
A survey of 3,000 consumers in the U.S., U.K. and Germany found trust in AI more than doubles when a human option is visible. It also found that 92% give AI less than 10 minutes before asking for a person, and 71% say it is very or extremely important to know when they are talking to AI.
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.