Talkdesk announces Voyager for long-horizon customer journeys
Talkdesk announced Talkdesk Voyager, a long-horizon orchestration product on its Customer Experience Automation platform. It coordinates AI agents, employees, and enterprise systems to run goal-driven journeys over days, months, or years, with pre-built blueprints for healthcare, retail, and financial services. The company has not given a general availability date. Customers will judge whether those journeys reach the goals Talkdesk sets.
OpenAI Opens ChatGPT Business Listings and Agents in Beta
OpenAI launched Businesses in ChatGPT in beta. Eligible businesses can claim listings, update information and view aggregated engagement insights. Business Agents initially serve eligible U.S. ecommerce and online service businesses. OpenAI says businesses cannot see users’ conversations or agent chats. Better discovery is the pitch. Buyers should test answer accuracy before treating another AI channel as a service improvement.
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