Short, checked, cited where we can. The announcements, the moves and the things worth a look.
Follow @cxtodaynewsHubSpot has introduced new pricing options that let customers move budget between seat types or into credits during a contract, while also adding prepaid credit packs, pay-as-you-go billing for extra usage, and default spend caps to help manage AI costs.
Zendesk has launched the Open Service Directory, a public directory that helps AI assistants find a brand’s verified support destination. With customer permission, assistants can connect users to an official AI agent or hand over to human support with history preserved.
Contentsquare has launched an AI-first Experience Platform to help businesses measure customer journeys across websites, apps, conversations, LLMs, and autonomous agents. The platform separates human, LLM, and agent traffic, adds multi-touch attribution for AI-referred traffic, and aims to close gaps in journey measurement.
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.
File it at the news desk →@cxtodaynews on X ↗Primary source · date · number · named spokesperson. Two of the four and we will usually run it.
