Short, checked, cited where we can. The announcements, the moves and the things worth a look.
Follow @cxtodaynewsMicrosoft has been named a Leader in Gartner's 2026 Magic Quadrant for CRM Customer Engagement Center, making it the only vendor in both that report and the CCaaS Magic Quadrant. Dynamics 365 Customer Service now folds in workforce engagement management and Copilot skills. Two quadrants make a great slide; buyers should still demand proof that the seams have gone.
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.
File it at the news desk →@cxtodaynews on X ↗Primary source · date · number · named spokesperson. Two of the four and we will usually run it.
