Datamark’s Playbook for Real-Time CX Changes
Ali Karim, VP of Solutions at Datamark, explains how to shift from static journey maps to dynamic customer journeys, plus AI adoption tips and CX metrics that matter.Copy messageFork chatDelete messageRegenerate responseEdit as PageGood response
Rob Wilkinson · 26 Jun 2026
CX Outsourcing: Managing the Unmanaged Areas of Your Business
Watch on YouTube CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CMS) at Shyft Global Services . They deep di...
Charlie Mitchell · 24 May 2024
Champions Take the Stage: Announcing CX Awards 2024 Winners!
The CX Awards celebrates the very best in customer experience innovation and leadership. Each year, it gets bigger, with more entrants, categories, and eyes ...
Charlie Mitchell · 29 Feb 2024
The CX Awards 2024: Revealing Our Dazzling Finalists!
Set a reminder to watch the final CX Awards 2024 From CCaaS to CRM, there are hundreds of vendors across the vast world of customer experience tech. As such,...
Charlie Mitchell · 15 Feb 2024
CX Awards 2023 Winners 🏆
AI is everywhere. CCaaS and UCaaS systems are converging. Immersive experiences are emerging. These are just some of the trends touching the customer experie...
Charlie Mitchell · 17 Feb 2023
The CX Awards Final Is Today: Here’s What You Can Expect!
Register to attend the final 👉 The CX Awards final is just around the corner, with almost 40 prominent tech providers from across the customer experience spa...
Charlie Mitchell · 13 Feb 2023
The CX Awards 2023: Shortlist of Finalists Revealed
Register to attend the final 👉 Competition within the CX tech market is rife, with hundreds of vendors from CCaaS to CRM promising to deliver a significant R...
Charlie Mitchell · 3 Feb 2023
Reinventing CX with Automation
Watch on YouTube . Call centres are at a tipping point - and a new model is emerging. In this session we talk about: How are Contact Centres and BPOs perform...
Rob Scott · 18 Dec 2020