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Competition within the CX tech market is rife, with hundreds of vendors from CCaaS to CRM promising to deliver a significant ROI.
Yet, across such a crowded space, gauging which tech providers go the furthest to help clients differentiate their customer experiences is tricky.
The CX Awards pays tribute to many of those vendors that work tirelessly to bring innovative visions for CX to life.
As such, it is a privilege to introduce the finalists of the 2023 CX Awards.
CX Awards 2023 Finalists
With 100+ entrants across the following 11 categories, our finalists have gone above and beyond to showcase how their offerings pave the path to CX excellence.
Each has impressed our judging team of distinguished CX analysts, practitioners, and thought leaders, excelling in their ability to innovate and execute large-scale deployments.
So, without further ado, here are the 2023 CX Awards finalists.
Best Contact Center Platform
- Cirrus Response
- Talkdesk
- UJET
- Vonage
Best CRM Platform
- Content Guru
- Freshworks
- Pegasystems
- SugarCRM
Best RPA Platform
- NICE
- Pegasystems
- SS&C Blue Prism
Best Workforce Optimisation Platform
- Calabrio
- Critizr
- Playvox
Best Conversational Analytics Platform
- CallMiner
- Observe.AI
- Talkdesk
Best Loyalty Management Platform
- Agilysys
- AskNicely
- Forsta
- Pushly
Best Use of AI
- Ada
- Artifact
- LivePerson
- TCS OmniStore
- Yext
Best BPO
- Bayview Technologies
- EXL Service
- Simplr
- Wipro
Best Customer Experience Team of the Year
- TelXL
- Vodafone Idea
- Wipro
Most Innovative Product
- Agilysys
- Bandwidth
- LivePerson (HC)
- TCS OmniStore
- UJET
Best CX Solution
- Pegasystems
- TCS OmniStore
- Sinch
- UJET
- Vonage
CX Today will also crown the winners of the CX Leader of the Year and Women in CX Technology awards during the live final on Thursday, the 16th of February, 2023, at 16:00 GMT.
