The CX Awards celebrates the very best in customer experience innovation and leadership.
Each year, it gets bigger, with more entrants, categories, and eyes on the winner’s ceremony.
The entrants include everyone from big-name brands and visionary vendors to excellent end-users - all pushing the CX space forward.
To get as far as the final is an amazing achievement. Yet, some have gone one step further to claim the 2024 CX Awards winner mantle.
Below, we reveal all and shine a light on the worthy winners.
CX Awards 2024 Winners
Congratulations to all of our 20 CX Awards winners!
Some entrants that came oh so close have also received highly commended (HC) recognition from our expert judges. So, kudos to all of you, too!
Technology Awards
Best Virtual Agent Platform
- Vonage - WINNER
- NICE
- PolyAI - Highly Commended
Best Workforce Engagement Management (WEM) Solution
- NICE - WINNER
- Calabrio
- Voss
Best Loyalty Management Platform
- SugarCRM - WINNER
- Concentrix - Highly Commended
- Pushly
Best Microsoft Teams Contact Center Solution
- AudioCodes - WINNER
- Contact Center 4ALL
- Content Guru
- Vonage
Best Enterprise Contact Center Platform
- Content Guru - WINNER
- Avaya
- UJET
- Verint
- Webex by Cisco - Highly Commended
Best Mid-Market Contact Center Platform
- Puzzel - WINNER
- 8×8 - Highly Commended
- Broadvoice
- Zoom - Highly Commended
Best Conversational Intelligence Solution
- Invoca - WINNER
- CallMiner
- Tethr
- Verint - Highly Commended
Best Customer Experience BPO
- Standard Focus - WINNER
- EXL
- Premier BPO
Best CRM Platform
- Zoho - WINNER
- Freshworks
- Salesforce
- SugarCRM
Best CPaaS Platform
- Webex by Cisco - WINNER
- HORISEN
- Tata Communications
- Vonage - Highly Commended
Best Use of AI