AI is everywhere. CCaaS and UCaaS systems are converging. Immersive experiences are emerging. These are just some of the trends touching the customer experience space.
Powering these trends are visionary technology vendors that work closely with their customers to bring innovative customer experiences to life.
The CX Awards 2023 shines a light on these leading providers that excel not only in their creativity but also in their execution.
To crown such worthy winners, our team of judges – which includes industry analysts, practitioners, and consultants – has worked diligently, whittling down long lists of entrants.
First, there were finalists. Now, there are winners.
Below, we pinpoint all the deserving victors alongside the well-respected runners-up.
CX Awards 2023 Winners
Congratulations to all our winners and those our judges highly commend (HC).
Best Contact Center Platform
- UJET 🏆
- Cirrus Response
- Talkdesk (HC)
- Vonage
Best CRM Platform
- SugarCRM 🏆
- Content Guru
- Freshworks
- Pegasystems
Best RPA Platform
- SS&C Blue Prism 🏆
- NICE
- Pegasystems
Best Workforce Optimization Platform
- Calabrio 🏆
- Critizr
- Playvox
Best Conversational Analytics Platform
- Observe.AI 🏆
- CallMiner
- Talkdesk
Best Loyalty Management Platform
- Agilysys 🏆
- AskNicely
- Forsta
- Pushly
Best Use of AI
- LivePerson 🏆
- Ada (HC)
- Artifact
- TCS OmniStore
- Yext
Best BPO
