Set a reminder to watch the final CX Awards 2024
From CCaaS to CRM, there are hundreds of vendors across the vast world of customer experience tech.
As such, competition is rife, and seeing through the weeds is tricky, with each provider promising to deliver a substantial ROI.
Thankfully, the CX Awards pays tribute to those tech providers that go the furthest to bring innovative customer experience visions to life.
But that’s not all. This year, the event also celebrates the organizations leveraging this technology to excellent effect, with new people and transformation awards.
As a result, the CX Awards 2024 is bigger than ever before, and it’s a privilege to reveal the finalists.
CX Awards 2024 Finalists
Across 20 categories, our finalists have gone over and above, highlighting how their offerings guide the way towards customer experience excellence.
Each has impressed our team of 16 distinguished CX analysts, consultants, and practitioners, showcasing their ability to innovate and execute complex deployments.
So, a huge congratulations is in order for all the 2024 CX Awards finalists, as shared below.
Technology Awards
Best Virtual Agent Platform
- NICE
- PolyAI
- Vonage
Best Workforce Engagement Management (WEM) Solution
- Calabrio
- NICE
- Voss
Best Loyalty Management Platform
- Concentrix
- Pushly
- SugarCRM
Best Microsoft Teams Contact Center Solution
- Audiocodes
- Contact Center 4ALL
- Content Guru
- Vonage
Best Enterprise Contact Center Platform
- Avaya
- Content Guru
- UJET
- Verint
- Webex by Cisco
Best Mid-Market Contact Center Platform
- 8x8
- Broadvoice
- Puzzel
- Zoom
Best Conversational Intelligence Solution
- CallMiner
- Invoca
- Tethr
- Verint
Best Customer Experience BPO
- Exl
- Premier Bpo
- Standard Focus
Best CRM Platform