Latest CCaaS News

AI & Automation in CX

Achieving AI ROI: From GenAI Experiments to Agentic Impact

Customer Engagement & Journey Orchestration

When Customer Journeys Go Dark: AI Orchestration and the Fight for Visibility 

Event News

Customer Contact Week Vegas 2026: Less Hype, More Operating Discipline

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%

AI & Automation in CX

The Agentic AI Era Has Arrived! AI Agents and Their Role in CX

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

Contact Center & Omnichannel​

Everything You Always Wanted to Know About CX (But Were Afraid to Ask)

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

AI & Automation in CX

From Pilot to Production: How Enterprises Can Operationalize Agentic AI