Latest Automation News

AI & Automation in CX

Intercom Wants to End the Support-to-Sales Handoff Problem

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

AI & Automation in CX

ServiceNow Says The Next CX Operating Model Will Be Agentic

Customer Analytics & Intelligence

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

Service Management & Connectivity

Roundtable: Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don’t Know It

AI & Automation in CX

ServiceNow Unveils Agentic AI to Replace Manual CRM

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

From Chatbot to Full Multimodal: A Practical CX Roadmap

AI & Automation in CX

Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives

AI & Automation in CX

Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service

AI & Automation in CX

The AI Fix for Disappearing Customer Journeys

Workforce Engagement Management

The AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss Narratives

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story