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AI & Automation in CX
Salesforce Declares Slack the New Home for AI-Powered Customer Service
Bird’s Earnings Signal a New CX Reality: Fewer Tools, More Automation
Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service
Salesforce Brings Ambient Intelligence to Sales Calls
Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots
Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration
Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?
Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers
Contact Center & Omnichannel
Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality
AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In
From Pilot to Production: How Enterprises Can Operationalize Agentic AI
Why CX Teams Are Cutting Back on AI Hype and Doubling Down on Governable Automation
Qualtrics Launches AI Agents That Close the Loop in Real Time
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Big CX News from Salesforce, Zendesk, NiCE & AWS
