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Contact Center & Omnichannel
Sprinklr Targets the CX Blind Spot With ViralMoment Deal
AI & Automation in CX
Two Lanes, One Outcome: Designing Dual Paths for Humans and AI
Your AI Isn’t Transforming CX – It’s Just Automating the Same Broken Experiences
Security, Privacy & Compliance
AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises
Afiniti Wants to Own Contact Center AI Decisioning
Why Bad AI Rollouts Break Customer Trust
Big CX News from Zoom, Salesforce, Sprinklr & IBM
CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers
Why Most Enterprise AI Investments Fail the Operational Test
The Identity Gap that Breaks Dynamic Journeys When Customers Change Devices or Channels
Event News
NiCE World 2026: Where CX AI Gets Real in Orlando
CCWomen at CCW Las Vegas: Why Human-Centered Leadership Is Central to the Future of CX
Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market
Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close
Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls
Salesforce’s AI Agents Are Now Outworking Its Human Support Teams
