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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Why Does Your Personalization Strategy Feel Irrelevant to the Customers It Targets?
AI & Automation in CX
Intercom Wants to End the Support-to-Sales Handoff Problem
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Your Martech Stack Isn’t Driving Growth – It’s Hiding Why Pipeline Quality Is Declining
Meta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%
Customer Engagement & Journey Orchestration
What Liverpool FC’s SAS Partnership Tells Us About AI-Powered Fan Engagement
Is Intent Data Driving Growth or Just Expensive Guesswork
Microsoft Expands AI Capabilities Across Sales and Customer Experience
Customer Engagement Platforms
Intercom Challenges Multi-Agent Trend With Expansion Into Sales
The Rise of Stress and Digital Fatigue in Brand Experiences
SAP and Google Cloud Partner to Bring Agent-Based AI Execution to Marketing
Will AI in Sales Improve Performance or Erode Buyer Trust
World Creativity and Innovation Day 2026: Martech Innovations That Will Boost Revenue in 2026 and Beyond
From Campaigns to Conversations: Why Email Marketing Is Becoming a CX Engine
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
Highspot and Seismic Are Set to Merge – What Does It Mean for the Sales Enablement Market?
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
