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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Lean DTC Teams Are Struggling With Personalization, Not Technology
Your Demand Gen Engine Isn’t Broken – It’s Flooding Sales With Leads That Will Never Convert
The Martech and SalesTech Buying Framework That Filters Out Hype and Finds Real Revenue Impact
AI Literacy Is Becoming a Competitive Advantage for Gen Z Founders on LinkedIn
CRM & Customer Data Management
“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers
The Activation Gap: Why 78% of Martech Stacks Fail to Support Business Goals
Why Brand Trust Matters More When AI Makes the Purchases
Vector Just Raised $10M to Augment Marketers, Not Replace Them
Is Your Sales Technology Stack Slowing Deals Down Instead of Accelerating Them?
AI & Automation in CX
Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr
69% of Buyers Rely on Reps to Validate AI – The Paradoxical State of Sales Technology
Community & Social Engagement
Brand Awareness Is Overrated, Sprinklr Social Index Finds
Your Funnel Isn’t Leaking. It’s Designed to Attract the Wrong Customers at Scale
How to Build a Revenue Engine That Aligns Marketing and Sales Instead of Forcing Them Together
Why Your Brand Is Invisible in AI Search and What Marketers Must Fix
LinkedIn Is Becoming the Go-To Growth Platform for AI-Driven SMBs
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
