Latest Artificial Intelligence News

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months

Customer Analytics & Intelligence

The Way You’re Measuring CX AI ROI Is Broken

CRM & Customer Data Management

Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

AI & Automation in CX

KPMG Flags AI’s Enterprise Execution Gap

Community & Social Engagement

Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix

AI & Automation in CX

IBM Vs ServiceNow, Who Owns Agentic AI Governance?

AI & Automation in CX

Forget Skynet: What Airbus’s AI Defense Tech Means For Enterprise CX

Customer Engagement & Journey Orchestration

Pega’s Customer Engagement Studio Puts Governance at the Heart of Agentic Marketing

Customer Engagement & Journey Orchestration

Pega’s AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time

AI & Automation in CX

Containment Without Trust Is Costing Your Customer Service Team More Than You Think

Service Management & Connectivity

Is AI-Powered Service Going to Be More Expensive?

AI & Automation in CX

Big CX News from Verizon, NiCE, Anthropic & Sprinklr