Latest Artificial Intelligence News

AI & Automation in CX

Your Contact Center AI Isn’t Failing – Your Deployment Is

AI & Automation in CX

Your AI Agents Are Ready. Your Enterprise Probably Isn’t

AI & Automation in CX

Intercom Wants to End the Support-to-Sales Handoff Problem

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

Customer Engagement & Journey Orchestration

Google Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion Brands

Service Management & Connectivity

Roundtable: Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don’t Know It

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

ServiceNow Unveils Agentic AI to Replace Manual CRM

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

The Deflection Trap: Why Routing Metrics Don’t Equal Resolution

AI & Automation in CX

Microsoft and OpenAI Move Beyond Exclusivity in Next Phase of AI Partnership

Contact Center & Omnichannel​

Future of CX: Part 5 – 3:05 PM — The Layoff Dashboard

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

Hot Takes or Hard Truths? The 2026 AI & CX Reality Check with Transcom

AI & Automation in CX

From Chatbot to Full Multimodal: A Practical CX Roadmap