Latest News

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

AI & Automation in CX

Two Lanes, One Outcome: Designing Dual Paths for Humans and AI

Workforce Engagement Management

WEM Platforms Are Building the AI That Could Make Them Obsolete

Marketing & Sales Technology

Lean DTC Teams Are Struggling With Personalization, Not Technology

AI & Automation in CX

Your AI Isn’t Transforming CX – It’s Just Automating the Same Broken Experiences

AI & Automation in CX

Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance

Security, Privacy & Compliance

AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

Marketing & Sales Technology

Your Demand Gen Engine Isn’t Broken – It’s Flooding Sales With Leads That Will Never Convert

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

Why Bad AI Rollouts Break Customer Trust

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

AI & Automation in CX

The GenAI Divide: Why Banking Is No Longer in “Experiment Mode”

Security, Privacy & Compliance

The Design Principle That Could Make or Break Enterprise AI Adoption

Contact Center & Omnichannel​

CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers