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Cisco WebexOne 2025 - Get in on AI.

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Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025

CRM

Harrods Customers Targeted After Cyber Attack on Third-Party Vendor

AI

ServiceNow Introduces AI Experience to Reshape Customer Service Workflows

ChatGPT Moves Into Commerce With Instant Checkout

Conversational AI

ChatGPT Moves Into Commerce With Instant Checkout

Employees are holding boxes containing their personal belongings, illustrating the concept of corporate layoffs and termination of employment relationships

AI

Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy

Sprinklr Launches Three New AI-Powered Innovations

CRM

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

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CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?

AI

SAP Previews AI-Powered Enhancements to CX Platform

AI Washing in CX

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AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem

AI

Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience

AI

Explainer: Reducing Time To Resolution with CX Automation

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Why Workforce Management Needs a Human Touch

Big CX News

AI

The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint

San Francisco, California, USA - Feb 8, 2020: Salesforce logo is seen on the Salesforce Tower at its headquarters campus in the SoMa district of downtown San Francisco, California.

AI

Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI

Pega Infinity ’25 Brings Trustworthy AI Agents to Customer Service

CRM

Pega Promises Predictable & Trustworthy Customer Service AI Agents

Contact Center

Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries

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