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Contact Center
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
Conversational AI
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Avaya Offers All Its Staff Voluntary Exit Packages, Sources
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
CRM
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Voice of the Customer
The Contentsquare-Loris Acquisition: A Closer Look
6 Helpful Tools to Build AI Agents That Actually Work
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Zoom Is Winning Contact Center Market Share Because Others Are Failing
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
