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CRM
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Voice of the Customer
The Top 20 VoC Solutions to Explore in 2025
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Contact Center
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Conversational AI
The Hidden Power of AI Agents in Customer Experience
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
AI That Supports, Not Replaces: Rethinking Agent Assistance
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Event News
The CX Awards 2025 Winners Announcement
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
What Should You Look for in a Contact Center Virtual Agent?
