Latest AWS re:Invent News

Latest News

Amazon Connect’s Americas Solutions Architecture Leader Mike Wallace

AI & Automation in CX

The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect

Keith Ramsdell, Principal Technical Product Manager for the Amazon Connect team

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

Pasquale DeMaio AWS

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

Amazon Connect Delivers

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

Amazon Nova Sonic explainer - what is Nova Sonic?

AI & Automation in CX

Amazon Nova Sonic: The End of the “Robot Pause” in CX?

AWS re:Invent CX Event Guide

AI & Automation in CX

The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025

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