the voice of customer experience technology
The desk · updated through the day

In brief

Short, checked, cited where we can. The announcements, the moves and the things worth a look.

Follow @cxtodaynews
Newest first · last 7 days
Shared item · outside the last 7 days windowBack to the feed
HappyOrNotCX Intelligence14 Oct

HappyOrNot Launches its Latest Retail CX Pulse Report

Global retail satisfaction reached 91.9% in Q3 2026, down from 92.4% in Q2, according to 15 million in-store feedback responses. Service and store standards improved, but product, transaction and price-related experiences weakened, with satisfaction lowest between 5pm and 7pm.

Continue in the feed ↓
Seen something we should run?

In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.

File it at the news desk →@cxtodaynews on X ↗
What we check

Primary source · date · number · named spokesperson. Two of the four and we will usually run it.