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Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Sponsored content

44 pieces · sponsored · clearly labelled

These stories are marked Sponsored in the CX Today archive. A brand mention alone does not establish who paid for a story.

How Can AI Actually Resolve Customer Issues, Not Just Answer Them?
Sponsored · Guide
How Can AI Actually Resolve Customer Issues, Not Just Answer Them?
with Zoom · 1w ago
What Does an AI-Native Contact Center Actually Look Like? Zoom CX Made the Case at CCW 2026
Sponsored · Interview
What Does an AI-Native Contact Center Actually Look Like? Zoom CX Made the Case at CCW 2026
with Zoom · 4mo ago
What Should You Look for in a Contact Center Virtual Agent?
Sponsored · Interview
What Should You Look for in a Contact Center Virtual Agent?
with Zoom · 1y ago
SponsoredThe Next Generation Virtual Agent: An Inside Lookwith Zoom · Jun 26, 2025
SponsoredZoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrationswith Zoom; Salesforce · Jun 23, 2025
SponsoredEverything You Need to Know About Agentic AI and Its Potential in Customer Servicewith Zoom · Jun 4, 2025
SponsoredThe Top Strategic Priorities for Customer Service Leaderswith Zoom · Jun 2, 2025
SponsoredZoom Resolves 97% of Customer Queries with Its Own Virtual Agentwith Zoom · Feb 20, 2025
Sponsored5 Disruptive Use Cases for AI in Customer Experiencewith Zoom · Jan 21, 2025
SponsoredWhat Does a Hyper-Personalized Contact Center Experience Look Like?with Zoom · Jan 6, 2025
SponsoredTotal Experience: A Complete Guide for 2025with Zoom · Dec 17, 2024
Sponsored5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)with Zoom · Oct 31, 2024
SponsoredZoomtopia 2024: The Analyst Hot Takeswith Zoom · Oct 21, 2024
SponsoredThe State of the CCaaS Space: 5 Uncomfortable Truthswith Zoom · Oct 16, 2024
SponsoredWhy You Still Need Your Agents In a World of GenAIwith Zoom · Sep 30, 2024
SponsoredThe Death of the Pureplay Contact Center Providerwith Zoom · Sep 12, 2024
SponsoredThe Future of CCaaS Platforms: 5 Expert Takeswith Zoom · Aug 19, 2024
SponsoredFriend or Foe? AI & the Contact Center Agentwith Zoom · Jul 23, 2024
SponsoredMeet Your Customers Where They Are, But Don't Always Keep Them Therewith Zoom · Jul 9, 2024
SponsoredContact Center AI Investment Is Surging. Here’s Why & Where It’s Being Deployedwith Zoom · Jun 13, 2024
SponsoredZoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaSwith Zoom · Jun 6, 2024
SponsoredThe Zoom Contact Center: 2 Years Onwith Zoom · May 23, 2024
SponsoredAI Training AI: Welcome to the Intelligent Contact Centerwith Zoom · May 16, 2024
SponsoredDo You Agree? 4 Predictions for the Future of Contact Center WEMwith Zoom · Apr 3, 2024
SponsoredThe Future of Workforce Engagement Management: Expert Takeswith Zoom · Mar 14, 2024
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